Refund Policy

Refund eligibility

You may request a full refund in the following situations:

• You were charged but never received the digital product or your generation credits.
• A confirmed technical failure on our side prevented the service from producing your portrait, and it could not be resolved.
• You were charged more than once for the same order (duplicate charge).
• The purchase was made through unauthorized use of your payment method.

Non-refundable situations

Refunds are generally not available in these cases:

• AI-generated images have already been successfully delivered and downloaded.
• Dissatisfaction with the artistic style or subjective result of an image that was generated as described.
• Generation credits that have already been used to produce images.
• Requests made after the refund window stated for your plan has passed.
• Change of mind after the digital product has been delivered.

AI service special note

AI portrait generation is a compute-based digital service. Once an image is successfully generated and delivered, the underlying processing cost has already been incurred and the deliverable cannot be "returned".

We only count a generation when a successful image is produced. Failed generations caused by our systems are not charged where technically possible, and if they are charged in error we will refund them.

If your result is not what you expected, contact support before requesting a refund — we will do our best to help you regenerate or adjust your portrait.

Refund processing time

Approved refunds are issued to your original payment method. Once approved, refunds are typically processed within 5–10 business days, depending on your bank or card issuer.

You will receive an email confirmation when your refund has been issued.

How to contact support

To request a refund, email support@lucorelab.com with your order ID and a short description of the issue. Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (UTC).